Never Migrate to Vodacom Advantage its a Reap Off
<p>Falls sales marketing and pathetic customer service. Theay call it Vodacom Reward instead its Vodacom Reap off. I have been with Vodacom for more than 10 years until I received a call from Reward department outsourced to Monde. Falls marketing and pathetic service.</p> <p> </p> <p>They would reinstate my original contract because they are making money out of my sweat. Vodacom cant overule the migration without pernalties even when their is sufficient evident of fails markering.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have received a positive response from a Professional Customer Care Consultant. Thank you Cassandra Bagus for your moral business approach.
I have received a positive response from a Professional Customer Care Consultant. Thank you Cassandra Bagus for your moral business approach.
My problem started with telephone marketing when I was sold a Red Advantage Package under ********* practice. I launched a complaint and it was resolved through Hello Peter on the 05 May 2017. Subsequent to the evidence presented and Vodacom internal investigation it was found that the product was not honestly sold. I demanded to be taken back to the original contract I had with as this was not a new contract. Over and above in the efforts of mending broken relations for inconvenience cause I was offered 2G to my contract for duration of 24 months at no cost and the “immigration to my original contract at no cost” as the false marketing amounts to **********. This was communicated telephonically by Cassandra Bagus and system generated sms to this effect reference number ***, I was promised that all offering will commence immediately. I was grade that the matter was dealt with professionally. On the 10 June 2017 I received migration order by sms, reference number ***. Little did I know that on the 03 June I will be debited R6 200 for migration order. On the 09 July 2017 after screening my bank statement I noticed an irregular amount debited by Vodacom. I called requesting a statement only to be “presented with the migration cost”. Vodacom is not honest, it seems reaping-off clients is the order of the day. Vodacom = ***** = ********* Business Practise. I need my money that I work had for, I need my refund and waiting for 14 days is completely unacceptable. I hope you clear this mass once and for all. I am of Vodacom can’t wait for my contract to lapse. Never thought such corporate can be so hungry to ***** customer fund. It’s disgusting ):
My problem started with telephone marketing when I was sold a Red Advantage Package under ********* practice. I launched a complaint and it was resolved through Hello Peter on the 05 May 2017. Subsequent to the evidence presented and Vodacom internal investigation it was found that the product was not honestly sold. I demanded to be taken back to the original contract I had with as this was not a new contract. Over and above in the efforts of mending broken relations for inconvenience cause I was offered 2G to my contract for duration of 24 months at no cost and the “immigration to my original contract at no cost” as the false marketing amounts to **********. This was communicated telephonically by Cassandra Bagus and system generated sms to this effect reference number ***, I was promised that all offering will commence immediately. I was grade that the matter was dealt with professionally. On the 10 June 2017 I received migration order by sms, reference number ***. Little did I know that on the 03 June I will be debited R6 200 for migration order. On the 09 July 2017 after screening my bank statement I noticed an irregular amount debited by Vodacom. I called requesting a statement only to be “presented with the migration cost”. Vodacom is not honest, it seems reaping-off clients is the order of the day. Vodacom = ***** = ********* Business Practise. I need my money that I work had for, I need my refund and waiting for 14 days is completely unacceptable. I hope you clear this mass once and for all. I am of Vodacom can’t wait for my contract to lapse. Never thought such corporate can be so hungry to ***** customer fund. It’s disgusting ):