1 reviews | Active since Nov 2016
Never in my life i will gowith vodacom again
<p>where to start okay let star at half past 9 the morning I bought 150 rand prepaid voucher from a pick n pay express <br />as I struggled to get the airtime loaded it kept on giving me a message that my recharge service has been suspended<br />I have phone Vodacom exactly 13 times before I got the first consultant that had a idea of what I am talking about so what happened next was that she said after we were done on the call I will immediately be able to load the airtime <br />THAT WAS NOT TRUE <br />so had to call again so for the 14th time after a 10 min conversation about what’s going on before we were on the same page and the I was told okay the suspended was off loaded I have to wait 2 hours before I try again and it should work</p> <p>fair enough ???</p> <p>that’s what I thought at first but then 3 hours later I try again to load my airtime about 5 more times <br />and still a problem but now it says technical problem so I phone Vodacom once again <br />then I was told they will uplift the suspended again and I have 2 wait 30 min before i can try again <br />so I told the lady assisting me I did it almost 3 times already so is there no other option <br />and the reply was take a photo send it to ********** 042 and it will""""" ONLY""""" take 24 hours <br />i mean really 24 hours just 2 load airtime and no one in Vodacom can assist me with what the problem is <br />never in my life i will go with Vodacom again</p>
i have done it once more and the consultant told me to dail 121
she is working for vodacom and still think that 121 is in any why a help line
its only voicemail hahahahahhahhahaahahahaha
vodacom is a joke all of this is a joke i am done with this no wonder
cell c is now the best !!
i have done it once more and the consultant told me to dail 121
she is working for vodacom and still think that 121 is in any why a help line
its only voicemail hahahahahhahhahaahahahaha
vodacom is a joke all of this is a joke i am done with this no wonder
cell c is now the best !!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
thanks to rashieda at vodacon every thing is sorted out and fine thank you so much
thanks to rashieda at vodacon every thing is sorted out and fine thank you so much
