jC
juandre C

1 reviews | Active since Nov 2016

02 Nov 2016, 13:46

Never in my life i will gowith vodacom again

<p>where to start okay let star at half past 9 the morning I bought 150 rand prepaid voucher from a pick n pay express <br />as I struggled to get the airtime loaded it kept on giving me a message that my recharge service has been suspended<br />I have phone Vodacom exactly 13 times before I got the first consultant that had a idea of what I am talking about so what happened next was that she said after we were done on the call I will immediately be able to load the airtime <br />THAT WAS NOT TRUE <br />so had to call again so for the 14th time after a 10 min conversation about what’s going on before we were on the same page and the I was told okay the suspended was off loaded I have to wait 2 hours before I try again and it should work</p> <p>fair enough ???</p> <p>that’s what I thought at first but then 3 hours later I try again to load my airtime about 5 more times <br />and still a problem but now it says technical problem so I phone Vodacom once again <br />then I was told they will uplift the suspended again and I have 2 wait 30 min before i can try again <br />so I told the lady assisting me I did it almost 3 times already so is there no other option <br />and the reply was take a photo send it to ********** 042 and it will""""" ONLY""""" take 24 hours <br />i mean really 24 hours just 2 load airtime and no one in Vodacom can assist me with what the problem is <br />never in my life i will go with Vodacom again</p>

0
Replies (3)
jC
juandre C's update02 Nov 2016, 14:34
Reviewer Update

i have done it once more and the consultant told me to dail 121

she is working for vodacom and still think that 121 is in any why a help line

its only voicemail hahahahahhahhahaahahahaha

vodacom is a joke all of this is a joke i am done with this no wonder

cell c is now the best !!

Vodacom
Vodacom's reply02 Nov 2016, 14:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

jC
juandre C's update03 Nov 2016, 13:00
Reviewer Update

thanks to rashieda at vodacon every thing is sorted out and fine thank you so much