Never gotten my phone it's been 2 weeks

This will be my second entry about them. Never gotten the phone, they gave the wrong address to the courier company. Now my number is block the the sales and upgrade team for *****, why ***** when i just want my ohone and the details to be corrected. Why should I pay for bad service? Been with Vodacom 10 years and this is what you get! Then an agent wants to assist you but his prices are different than whats on the webside! And he does not know why! And I'm still waiting on him to ohone me back and just like the others. No one assist you at all but want your money and want to block your number for *****? Why does no one assist their client correct from the start?