Never got what I was promised when I upgraded

Hi there

I have taken a contract upgrade with you guys on the 24th of November 2020 and till today the 4th of December my new contract has not kicked it..

I did not receive what I was promised, I have taken this deal with Crystal from the cancelation department. It has become really frustrating to try and contact vodacom with no luck. Please review your call recordings for proof of my contract upgrade. How difficult can it be to give me what I wanted and what I am paying for. The service is pathetic!

Please see to this query immediately as I have been given the run around since the 1st of December 2020.

Thanks