TG
Theresa G

1 reviews | Active since Feb 2020

28 Apr 2020, 12:42

NEVER GET VODACOM FIBRE!

Vodacom Fibre is the worst cuatomer servise! We moved houses 2 months ago and still awaiting on Vodacom to put our wifi back on been paying every month but for NO wifi? we phoned *** more than 20X and everyone we talk to says they can't help us the Project Manager Naomi is the one that needs to configure the router is she even at work? because i can't imagine that it takes this long! Vodacom only cares about money and not the clients! I regret signing a 2 year contract! The amount of money we spent on data because we work from home and the airtime we use to call customer care is more than the amount we pay for fibre every month. VODACOM CUSTOMER CARE IS ****!!

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Replies (1)
Vodacom
Vodacom's reply28 Apr 2020, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team