Never get vodacom cell phone insurance

There insurance department is the greatest nuicance and inconvience waited over 40 days for my phone to get fixed, no apology from insurance or vodacom. When trying to put through a complaint they put you through one number after the other. I'm taking this up with the consumer rights commission and lawyers because I cant stand this breach of contract and being treated like a doggy bag. I will never get an insurance contract with these people again.