TS
Thandani S

1 reviews | Active since Jun 2022

14 Nov 2025, 09:24

Never get into a contract with vodacom, they will overcharge you and not cancel your contract!

I havr had the worst experience with Vodacom , after 2 consecutive contracts with them. They are wanting to charge me for a contract I cancelled on time. They are giving me the runaround about the escalation/investigation I asked to be lodged. I’ve been calling agents and telling them my story and everytime they drop the call on me. At this point I want nothing to do with them. If I can advise anyone, stay away from Vodacom, they do not care about their clients. I never ever want to deal with them or their agents who drop calls on their customers. One of the agents that dropped the call on me is Sandile Mabaso . Even yesterday my call was dropped but I didn’t get the agents name.

0
Replies (1)
Vodacom
Vodacom's reply14 Nov 2025, 10:23
Official
 
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 
Vodacom Consumer Website Team