Never get feedback from vodacom

On the 6/07/2015 I spoke to Sandra at the accounts department about my upgrade that is a problem <br> The problem was that I have been sending chats online and e-mails regarding my payments that I do eft and that my standard bank account have been closed Every month I pay estimate of R600 and then wait for my online bill to be updated to make balance payment I make payments before the 15th of the month but still debit orders for R106 was taken every month I am charge a R100 fee that I have paid every month. I never get feedback from the customer care e-mail and waiting for forms to sign to remove debit order Sandra said to me that she have sorted it out and change my debit order to my new bank account. I have asked her will I be able to do a upgrade know and she said yes I can call or go to the walk in centre I went to Vodacom on the 8/07/2015 Kolonade and it was the second time that I have to go through the embarrassment to be told I do not pay my account I cannot upgrade The person advise me to go to vodacare in menlyn I was there ad was help by Rusane or Lusane she checked on the system and said everything i