DG
Diane G

1 reviews | Active since Jul 2016

29 Jul 2016, 07:43

Never get back to Customers and rude call centre agents.

<p>I have been a loyal customer for 20 years and this is the thanks I get? I have tired to talk to your call centre, encounted a very rude Shanice ( the only one there with that name according to her). Get charged R1040 for a repair when the new device is R1099, and I DID NOT damage it. It must have been faulty!</p> <p> </p> <p>Promised a call back from Centurion Mall Manager, guess what, no call. </p> <p> </p> <p>Call me, dont call me, not concerned, I am busy taking cell c up on their offer to buy me out.</p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team