HC
Hader C
1 reviews | Active since Oct 2023
30 Nov 2024, 03:53
Never get any contract from this network!
Extremely pathetic service! Just got my LTE 2 months ago and now the LTE speed is a solid 0.5mbps upload and at least 10mbps download. I pay for 50mbps while I understand you cannot get 50 most of the time, this pathetic network lets me have less than 1mbps upload speed for the past 2 weeks without even resolving my issue. I'm told to go back to the store I bought it from but even they cannot help me because it needs Vodacom's intervention. Guess what? This is a damn 36 month contract with a pathetic speed of 0.5mbps! I keep being sent around from pillar to post.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2024, 20:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2024, 20:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Dec 2024, 13:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you.
As per ***, our records indicate that the query was escalated to the store who requested the cancelation and relevant credits. Regards Consumer Website Team
As per ***, our records indicate that the query was escalated to the store who requested the cancelation and relevant credits. Regards Consumer Website Team
Vodacom's reply09 Dec 2024, 13:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you.
As per ***, our records indicate that the query was escalated to the store who requested the cancelation and relevant credits. Regards Consumer Website Team
As per ***, our records indicate that the query was escalated to the store who requested the cancelation and relevant credits. Regards Consumer Website Team
HC
Hader C's updateReviewer Update
09 Dec 2024, 13:37I would like to retract / change my review. Everything was explained to me and my issue was resolved with no hiccups.
Thank you Vodacom
Thank you Vodacom
HC
Hader C's update09 Dec 2024, 13:37
Reviewer Update
I would like to retract / change my review. Everything was explained to me and my issue was resolved with no hiccups.
Thank you Vodacom
Thank you Vodacom