Never ever use vodacom Insurance

Item: Vodacom
Rating: 1
Author: Eric L

I have the top Insurance cover for my Samsung galaxy s9. I tried to claim from Vodacom insurance. The call centre gave me a number to call ( ********** ) After holding for 25 mins I gave up. Tried again 2 more times same story.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jun 2019, 14:06

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Jun 2019, 14:06

Official

Vodacom's replyOfficial

06 Jun 2019, 14:40

Dear Eric

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply06 Jun 2019, 14:40

Official