PS
Peter S

1 reviews | Active since Apr 2011

10 Dec 2019, 20:12

NEVER EVER USE VODACOM - if you have a "choice"

3 times installation was booked. 3 no shows. The most confusing and conflicting communication one could ever experience. Countless promises to have the team manager contact me, WHICH THEY NEVER DO. A call from Vodacom to find out how the "SERVICE" is going, WHICH NEVER WAS INSTALLED followed by a team manager telling me that there is no fibre available in my area (while the previous tenant used Vodacom fibre - due to a monopoly of Vodacom in the estate I live in being our only option). This is the *********** and confusing world of Vodacom fibre. NEVER EVER USE THEM.... unless, like me, you're forced to because THEY CONTROL the market, monopolizing in certain estates. I'm still waiting for the many, many, many operators I called to get back to me. How this company is still on business with this kind of service is a mystery.

0
Replies (2)
Vodacom
Vodacom's reply11 Dec 2019, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Dec 2019, 09:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team