JS
Joe S
1 reviews | Active since Feb 2014
03 Dec 2018, 08:57
Never ever use vodacom fibre. A well pointed list of why the service is useless.
At This point i do not suggest you ever take vodacom fibre, why?
Lets do a list,
1. it took me 3 months to upgrade my line because i had to wait over 1 hour for them just to pick up the phone,
2. Now that i moved i am still paying for my vodacom internet,Why? because the cancellation system is email based. it takes 30 days to cancel your internet, in that 30 days they withdraw cash anyway because you are still subscribed to the service.
But where i am now, i have sent my cancellation email, i have moved, i have phoned them 3 times!!! , 3rd time they apparently already phoned me, Vodacom, please phone me back, i JUST WANT TO CANCEL MY USELESS SERVICE WITH YOU GUYS!!!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
03 Dec 2018, 14:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2018, 14:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
