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Robert L

1 reviews | Active since Nov 2014

08 Mar 2021, 16:15

never ever use vodacom fiber. they will leave you without internet often and for days on end.

I have now been without internet since Friday evening. I have called in and they have "logged a ticket" then when I call back again today 3 separate consultants have confirmed for me that the technicians don't work on weekends. so if your line breaks over the weekend, well it sux to be you cause nobody is working, they will then start the 2 day timer on Monday so you are not going to have internet for 2 work days. that's if it gets done in that time . i called in 3 times today to follow up with everyone saying we have done what we are supposed to do. i then ask to speak to a manager and they put me through to Bongani, who just spouts the same line that someone has sent an email asking for this to be escalated and that he cant do anything else. when you ask to speak to his supervisor, he puts you on hold and then drops the line.

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Replies (4)
Vodacom
Vodacom's reply08 Mar 2021, 19:22
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team
RL
Robert L's update09 Mar 2021, 10:24
Reviewer Update
STILL NO INTERNET. STILL NOBODY BOTHERED TO CONTACT ME. WE ARE NOW ON 4 DAYS NO INTERNET.
RL
Robert L's update09 Mar 2021, 15:23
Reviewer Update
Just called into the call center, agent confirmed first time anyone looked at it was today, unacceptable. when I asked to speak to a manager she put the phone down. the only thing worse than their internet is their customer service.
RL
Robert L's update12 Mar 2021, 12:14
Reviewer Update
just more proof that Vodacom doesn't care about their customers. a week later nobody from vodacom has bothered to contact me, no apology for the poor customer service, no apology that i had to be without internet for almost a week. i want someone from management to actually pick up the phone and call me.