never ever use vodacom fiber

unacceptable customer service. i called through this morning at 07:30 to report that there was no internet, i was told by the agent that there is a general outage in centurion and that it should be fixed in the next 4 hours. i then called back at 1:30 only to be told that no there is no outage and that its just my line and that a service request needs to be logged. so not only did the first agent lie to me but has now also resulted in loosing an additional 6 hours before my problem gets resolved. i have also now been told that it will take another 2 days before someone even looks at what the problem might be and will only then be able to tell me how long this will take to fix. when you ask to speak to a manager you get put on silent and then after about 20 min they come back to say the manager is on another call and will call you back. i was promised a call back from one Dino Lebron but have still not received this call back.