MJ
Marina J

1 reviews | Active since Aug 2022

11 Aug 2022, 10:33

Never ever use this company for internet

I am at a loss of words with Vodacom. It is the worst experience I have had in my life with a Service Provider. I think my costs on phoning Vodacom to resolve my issues cost more than the monthly fibre fee. It does not matter how many times you phone, no one does anything. They cut your line without authorization, then do not restore it, when you cancel your line you have to give a period of notice, and for that month, they will not give you internet or release your line for migration. We have had a total of 13 days fibre during a period of 3 months. We have lodged complaints, no response, we have asked to speak to managers, no response. This company should be shut down, if you cannot deliver a service, what is the point of you. Next step for us is ICASA, not that they care.

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2022, 12:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team