NEVER EVER USE A VODACOM NETWORK EVER!!!

Item: Vodacom
Rating: 1
Author: Kgomotso M

My phone was ****** i have been calling them to get ICT number and ask them to blacklisted the cellphone but they are refusing to give me the ICT number...the consultants by the name of Mpho and i forgot the other 3 i spoke to ,they have not taken any action against this matter instead they say there is a system error which they have no control of..Im so disappointed with the service i am getting after using Vodacom for years .. one of them sent me the forms to fill for the phone to be black listed but i AM TOLD 24HOURS REF: EC-1U5J-1ULDUY.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

27 Nov 2024, 13:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Nov 2024, 13:57

Official

Kgomotso M's updateReviewer Update

27 Nov 2024, 14:18

YES, YOUR CONSULTANT THANDEKA CALLED BUT SHE STILL DID NOT HELP ME...MY PHONE IS STILL NOT BLACKLISTED I STILL DONT HAVE THE ITC NUMBER!!!! BUT HEY WHO CARES RIGHT? NOT VODACOM

Kgomotso M's update27 Nov 2024, 14:18

Reviewer Update

YES, YOUR CONSULTANT THANDEKA CALLED BUT SHE STILL DID NOT HELP ME...MY PHONE IS STILL NOT BLACKLISTED I STILL DONT HAVE THE ITC NUMBER!!!! BUT HEY WHO CARES RIGHT? NOT VODACOM

Vodacom's replyOfficial

05 Dec 2024, 15:58

Dear Kgomotso.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly be advised that we were not able to make contact with you however responded via email.

Regards
Vodacom Consumer Website Team

Vodacom's reply05 Dec 2024, 15:58

Official