NEVER EVER take a contract for fibre with Vodacom

I signed up for Vodacom fibre in January and I regret it to this day. The fibre was activated in the 1st week of January 2025 and from that week it had problems. I thought maybe I should give it some time but after a few days I let them know that their signal was poor. They sent a technician from their Fibre Network Operator but he said it was not from their side, and even sent technicians multiple times from Vodacom.

The network buffers when we are watching TV. When it is live TV it is even worse. It buffers for some time and then loops back about 5 minutes. So we get to watch the same thing over and over again. We have missed so many soccer games. I have taken videos to show them how bad their network is. We have a flatlet and the connection cannot even reach the router that side when we extend it.

They could not resolve my issue. I unfortunately signed a 2 year contract, big mistake on my side. They told me that even though they are providing me with service is bad I have to pay around R17000 to cancel the contract. I get that its a contract but I am not getting the service I was promised. I do pay for good services but I refuse to pay for a service that is bad. I just want out of Vodacom and will never take anything from them again. It has been 5 months and I believe they closed my case because they do not communicate back anymore. If you are considering Vodacom do your research first before deciding. I wish I had asked from their customers before joining them.