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Susan B

1 reviews | Active since Sept 2016

14 Nov 2025, 15:48

Never ever ever upgrade with Vodacom Online - They are SHARKS

I recently upgraded one of my contracts at Vodacom online. During the process they offered to provide me better data packages on my other vodacom numbers linked to my account. I told them that I would only take the better deal if I could upgrade the devices on the account later.

Today that day arrived where I would like to upgrade one of my numbers and guess what: They blocked all my accounts, and I cannot upgrade ANY of my accounts.

So what have I learned from Vodacom: 1 NEVER, EVER, EVER upgrade your account online, because if they offer you a better deal, they do not do what they tell you, they lie to you, even though you asked them plenty of times that I still would like to upgrade devices. 2. They are sharks, because I wanted to cancel one of my numbers and suddenly, they provide you with better deals and make sure you are still a customer for the next two years. 3. They don't care about you.

In the end of the day, they are losing, because I couldn't upgrade an account, it meant that they will not get more money from me, so actually the joke is on Vodacom.

So, after the two years, I will just cancel all my accounts at Vodacom and go to the MTN.

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2025, 09:34
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team