1 reviews | Active since Jun 2022
Never ever buy a recurring data bundle from Vodacom
I bought a recurring data bundle via the Vodacom App which I don't want anymore. I have been trying to cancel it since Feb 2025 without success. I have phoned Vodacom Customer Service Centre many times and each time I have to repeat the story and can never get hold of someone I have previously spoken to. I have been into the branch at the Midlands Mall in Pietermaritzburg. Despite promises and text messages saying that the bundle has been cancelled - they continue to take my money every month. Vodacom staff who promise to phone back, never do and I've found it impossible to get through to a senior manager. Besides all the phone calls I e-mailed Vodacom Customer Care just to receive a reference no but a message with it saying "This service has been moved to TOBI support" Absolutely shocking service - bordering ***** for selling a product that they are unable to stop!!!
