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Stephnie

1 reviews | Active since Jun 2022

22 Jun 2025, 15:03

Never ever buy a recurring data bundle from Vodacom

I bought a recurring data bundle via the Vodacom App which I don't want anymore. I have been trying to cancel it since Feb 2025 without success. I have phoned Vodacom Customer Service Centre many times and each time I have to repeat the story and can never get hold of someone I have previously spoken to. I have been into the branch at the Midlands Mall in Pietermaritzburg. Despite promises and text messages saying that the bundle has been cancelled - they continue to take my money every month. Vodacom staff who promise to phone back, never do and I've found it impossible to get through to a senior manager. Besides all the phone calls I e-mailed Vodacom Customer Care just to receive a reference no but a message with it saying "This service has been moved to TOBI support" Absolutely shocking service - bordering ***** for selling a product that they are unable to stop!!!

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Replies (1)
Vodacom
Vodacom's reply22 Jun 2025, 16:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team