NB
Natasha B

1 reviews | Active since Jun 2024

24 Jul 2024, 08:48

NEVER ENTER INTO A VODACOM FIBRE CONTRACT

It's been 12 days since my last response, and still I am nowhere with Vodacom!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have been paying R1 200 per month for the last 8 months for a 300Mbps line, but I am only running between 2Mbps and 10Mbps. I am STILL waiting on Vodacom to replace a faulty router, I am still waiting on Vodacom to pass a credit on my account. NOTHING GETS DONE!!!!!!!!!!!!!!!!!! This should become a legal battle, as I am complying with our contract, but Vodacom is not.

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2024, 10:14
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team