Never Ending Shocking Service & Network

Once again no signal in our area, this is the 2nd time in a week. Everytime we call/email/message we get asked the same stupid questions about load shedding etc. This has been an ongoing problem since December 2019, and even though we have contacted Vodacom numerous times over the almost 3 years since these problems have started, the network issues have still not been resolved. I just this morning received an sms from vodacom saying that they had improved the network infrastructure in our area so now we would have better quality calls and faster internet access, but again we sit with no network. On top of that I was told in October 2020 and again just last week that they were going to put a new tower in our area but the hold up was a 3rd party so they weren't sure when the new tower would be installed. So unless a new tower magically erected itself in the last week how is it possible that they have improved our network infrastructure??? Just another lie from vodacom. MTN in our area gets 4G and is hardly ever down and if it does go down it isn't for more than a few hours. When vodacom goes down it is for at least a day if you lucky, otherwise a couple of days at a time.

On a good day vodacom has H+ but it is not stable, when you try and go onto the internet or send a message it usually drops to Edge. Generally vodacom is on Edge in our area so you can't even stream with that. And when we report an outage, we don't even get feedback. Or if you do they send you a message almost a week after the complaint and by then you know the network is back. So clearly there is no follow through from Vodacom. But hardly surprising as their service is severely lacking.