Never ending problems with vodacom

Vodacom has been providing me with never ending issues. Firstly, i requested to be migrated from red select to a smart top up package on the 12th of June and this was suppose to kick in July which it did not. I called in to investigate the matter and was told that my request to migrate was canceled, here i was still sitting with a package which i did not budget for. I asked for an explanation of why my request was neglected, did not get one. I then asked to be credited for the difference of the package which i was supposed to be migrated to, that did not happen. Now i'm sitting with an issue where my phone is unable to receive smses and calls, i called numerous times to sort this out, after spending close to 2 hours on the phone to get through to someone that told me to dial #31*1111# then switch the phone off then back on after an hour, Still no luck. Eventually went to the nearest store where i was told that my number is not synchronized because i did my application online, have no idea what this means but i'm still unable to receive calls and smses. I have no doubt that i will not renew any of the contracts that i have with Vodacom. I have never been this unsatisfied as i currently am.