1 reviews | Active since Sept 2016
<p>I upgraded my data contract for my Laptop and iPad but since I upgraded, I have had NO data coverage on my iPad. It's a twin sim card data package and it worked perfectly fine but since the upgrade, which was in May 2016, I have been paying for something which I have not used. I have gone back numerous times to Brooklyn Vodacom shop, I have bought new simcards, which they said that I needed but even that has not worked. Yesterday I bought the latest sim card, the guy from Vodacom Brooklyn was on the phone with technical support and he assured me (for the 7th time) that this time everything was done correctly and it will be working. </p> <p> </p> <p>Yet, this morning my iPad still had No Service. I went to Centurion Vodacom, spent almost 2 hours there and according to them everything is working perfectly on their side, thus it's probably a faulty sim-card. At this point I told them, that I refuse to buy a new sim card because how is it possible that 4 sim cards have been faulty? Is this a common problem, that Sim Cards bought by the same person over 4 months, have all been faulty? When the previous sim card before the upgrade worked? </p> <p> </p> <p>I am extremely upset about this and expected better service from one of the so-called leading SA networks. This is completely UNNACCEPTABLE and have never been so fed-up with a service provider. </p> <p> </p> <p> </p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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