NEVER ENDING HEADACE WITH VODACOM

I am paying Vodacom over R4000 per month and never missed a single payment there were times where I had unauthorised debits and errors on my applications , it is just a never ending headache , a year ago I complaint about a new contract that I took out in Menlyn shopping centre where there was a complete mess up as per previous complaints below , I took out insurance for the new iPhone X I app**** for on that day cover up to 25K so recently I had to claim because the screen was cracked cell sure came back and said my claim was rejected as there was no Insurance on the iPhone X , I was livid so Sunday I went to the store only to find out that the insurance was activated on my iPhone 7 that at the time was a year old contract and as per my knowledge Vodacom does accept insurance on devices after a certain period and how can I take out 25K cover for a iPhone 7 does that even make any sense that I would over insure and pay more , the manager advised me that she will escalate to reginal management and call back on Wednesday I even gave her the Job number and guess what no call I had to call and follow up where she promised to give me a call but guess what again no call 'IS THIS HOW YOU TREAT YOUR CLIENTS' ? I have to waste my petrol and airtime to try and sort out this mess my partner has been without his phone for 6 weeks now loosing business as we speak DOES ONE HAVE TO COMPLAIN EVERY TIME TO GET ASSISTANCE FROM VODACOM ?

Complaint - 23 Feb 2018

Vodacom staff at Menlyn store are *********** , I took out a contract in January for an iphone x requested that my prepaid number be changed to the contract and on a nano simcard the consultant changed my sim to a nano prepaid and activated the new contract where I swiped an activation fee with my bank card ,only when I received my statements I saw that the contract was active under a different number I called and was advised to go back to the store and when I went to the store the lady had an attitude and said that I wanted an upgrade and now she has to do a lot of work to do she then advised me to leave and says that contract will be active on my new number in 3 days this morning R276 went off my account without my consent where as when I called was advised by an automated system that about an amount of R3600 will go off on my agreed debit date on the 26th off of my account I spoke to a consultant at the call center this morning and requested my money back he got his manager on the phone the first thing the manager told me is to go to the Vodacom office she has no customer service sucks as she kept on interrupting me trying to be right instead of helping I want my money back now !

Complaint - 17 Mar 2018

Vodacom staff at Menlyn store are *********** , I took out a contract in January for an iphone x requested that my prepaid number be changed to the contract and on a nano simcard the consultant changed my sim to a nano prepaid and activated the new contract under a different number I went back to the store and the lady gave me an attitude saying that I am giving her a lot of work I can leave she will do the switch and change my number to the contract no fees nothing was discussed two days later R276 went of my account I called and was advised it is activation fees why do I have to pay twice because of their stuff up that’s nothing compared to the surprise I got when I called the contact center my next invoice is for + R24000 I went to the grove Vodacom and this is confirmed that that lady did a huge stuff up and was supposed to cancel this contract a different way in order to retain my number it was also confirmed that she changed my contract without my consent I will get legal advice on this matter as I know my rights as a consumer and if Vodacom attempts to deduct this money I will reverse all until you blacklist me.