Never ending contract complications

Item: Vodacom
Rating: 1
Author: Jonathan S

I have a Vodacom contract that was cancelled and then handed over without my acceptance of a cancellation quote, once the contract was reinstated they instead increased the contract term by an additional year once again without consent or notification.

Call centre agents are able to see the error but no one is able to assist, the only department who supposedly can assist is put behind a bot that cannot route you to the team that needs to assist and complaints never responds to queries despite a supposed 2 day turn around time.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Oct 2025, 19:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply06 Oct 2025, 19:03

Official

Best regards,

Vodacom's replyOfficial

24 Oct 2025, 15:29

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you; however, a credit was processed and the term dates amended. Regards Consumer Website Team

Best regards,

Vodacom's reply24 Oct 2025, 15:29

Official

Best regards,