NEVER END UP AT STORE OR THIS LADY

She does the whole sim swop. Before checking if I am able to upgrade to the phone I want. Then tells me I cant have the phone on my contract. Now I am sitting with my old phone which is no longer working.... Vodacom cannot assist in correcting this. The way she throws the things around on her desk also doesn't phase me!!! Get your staff training so that they dont start with a sim swop and then tell the client he cannot have the phone. I cant even phone the store to rectify this problem.