Never drop a call " my ass"

<p>i dont know what this whole thing about vodacom is these days " never drop a call" when the call centre itself drops calls with clients </p> <p>I took over a contract from someone and ask to take the debit order on the 20th of each month only to find out that they took one from the previouse owner and from me but the debit order they took was over a R1000 last i remember the debit order is R700 odd and the na debit order from my account for R798.00 on the 3rd of October i called the call centre on friday 30/09/2016 between 14:00 -15:00 got transferred 4 times spoke to a guy and asked when the debit order will be due he tells me on the 1st October i asked him to please change it to the 20th as that is my salary date he said by all means it has been changed i asked for a reference number cuz i know it wont happen and that i will have to call them again " sorry mam vodacom dopes not work with reference numbers ' his exact words i left it as i was not in the mood to argue.</p> <p> </p> <p>on the 3rd of october @ 19:50 I received a notification that R798 has been debited my account is now in arrears so i called the call centre for customer service spending almost close to 2 hours on the phone the first time the phone rang call got dropped tried again Phelesa answered tell ing me no it wasnt changed so i then asked to speak to a team leader it takes 15 min to speak to team leader which is Carl i yet again had to explain the story again he was rude and abrupt towards a client which is paying his salary he eventually tells me that the contract is still in the previouse owners name how is it that i sspoke to so many consultants only to find out after the 7 the operator that the account is not in my name SHOCKER vodacom cannot read from a system he then put me through to solutions yet again call Got DROPPED!!!!!!</p> <p>i phoned yet again on the line for 25 - 30 min a lady answered only to tell me that they dont have a direct line to Solutions she deropped the call </p> <p> </p> <p>i phone this morning and asked to speak to a team leader the team leader gave me all the info what i already know and said that i had to speak to solutions asked him to transfer me " sorry mam our building does not have a solutions department yet " so i asked him how this is posiible and told him that i am not a happy client </p> <p> </p> <p> </p> <p>YET AGAIN THE TEAM LEADER DROPPED THE DAMN CALL </p> <p>I AM NOT A VERY HAPPY CLIENT I NEED THIAS SORTED WITHIIN TODAY !!!!!</p> <p>I WILL TERMINATE THE CONTRACT ONCE IT HAS BEEN COMPLETED </p>