KK
Koos K

1 reviews | Active since Jul 2015

05 Aug 2020, 00:56

Never do your insurance with Vodacom u will battel for ever !!!!!

I have been battling over 4 months to get my insurance claim done with them !!!!! I took a day leave to go to there store at Century City yesterday 4/8/2020 and what a waste !!!! There service was terrible !!!! They ask me for proof of payment ( my cash slip was at my house ) what I did at there store 2 weeks ago I paid them cash into my VODACOM account and they didn't wanted to look it up on there system and said to me I must go home and fetch it before they could go on with the claim .

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2020, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team