Never do an online upgrade with Vodacom!!!

Item: Vodacom
Rating: 1
Author: Daniel B

I was really excited to do my online upgrade with the Vodacom app. I opted in and agreed to a device with a total cost that I was more than happy with. Two weeks later my device arrived. A week or two later I received a bill with more than triple the amount that I agreed upon, I opened 3 tickets, and all of them were closed without any answers. They are still billing me for my previous contract on top of that.

Never again!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 May 2022, 11:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 May 2022, 11:17

Official

Daniel B's updateReviewer Update

13 Jul 2022, 08:21

Dear Vodacom,

Thank you for giving me credit and for acknowledging that it was an IT fault. Unfortunately, my bill is still the same without any changes.

Can you please advise?

Kind Regards

Daniel B's update13 Jul 2022, 08:21

Reviewer Update

Dear Vodacom,

Thank you for giving me credit and for acknowledging that it was an IT fault. Unfortunately, my bill is still the same without any changes.

Can you please advise?

Kind Regards