Never deal with Vodacom. Worst Company ever. So infuriating!

Vodacom has always been the worst Network service provider to deal with. Honestly don't know why I bothered to renew my contract. My new Samsung Galaxy S21 has been not worth having, so I've been trying to book it in for repairs. Since Friday I've been given the run around by Vodacom. Numerous calls later, I am no further advanced. Spike to Lorraine Zondi on Friday who promised that I would receive a call back within 24hours. That has not happened! Made several calls this morning and keep being pushed around. The options provided from the Call Center Numbers are the dumbest options ever. There aren't actually any options available for the services actually needed eg. No option available to book a new repair. The recording advises one to take the phone to the repair center... I was told that in the event of an issue with a new contract phone, it would be COLLECTED form me, so this goes against that. I hate the contradictions. My car is out for repairs so I can't take the phone in. The consultants are so inefficient. I've seriously had it with Vodacom. So frustrating!