1 reviews | Active since Mar 2012
Never changed my account but now it is pre-paid?
<p>I went to vodacom.co.za to upgrade online. After deciding on the Samsung S6 I ordered the phone and Vodacom online contacted me. All my details were confirmed and they even emailed me the invoice for the upgrade. 20 Minutes later Vodacom phoned me back to tell me that because my contract was changed to prepaid they are unable to upgrade me. I never changed to prepaid?? I even logged in onto the My Vodacom app on my phone to check my account details and it is definitely NOT PREPAID. So what is going on here??</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team