CW
Charelle W

1 reviews | Active since Aug 2016

01 Nov 2016, 12:58

NEVER CALLS ME AFTER MY POSTS!!!!!!!!

<p>This is my 4th post on Vodacom!!!!!!!! No one ever phones me back although there is an automated response that someone will. And no one phones me because no one can tell me what the hell is going on with my account!!! My number was ported to Cell C more than 6 months ago and I'm still receiving statements and no one can tell me why!!!!!! Firstly it was over 400 for a while, then 158 and now over 700!!!!!!! My statement this month is 158 and today i receive a notification that i owe over 700!!!!! ***???????? Get a ****ing manager to call me immediately!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will not call at my expense again!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 13:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team