YK
Yaseen K

1 reviews | Active since May 2016

06 Apr 2020, 17:05

Never been so DISAPPOINTED in Vodacom!!!

Since last the week the 30th March, I have been having speed issues. My speeds are running at a max of 0.5mbps. I have 6 vodacom numbers(4 Private and 2 business) in my house and they are all slow. I called in last week twice, personal and business customer service and got contacted on Thursday and got told that it is because of the broken WACS cable and the fact that everyone is working from home. On Sunday after the WACS cable was fixed and since it is a Sunday not everyone is working at home the speeds did not improve and until now there has still been no improvement....so clearly the WACS cable wasn't the issue this was just an easy get out of jail card you for your technicians.

I am supposed to be working from home but had to go into the office because of your non responsive network.

Vodacom is becoming like freaking Telkom, unreliable network and poor customer service....I am really disgusted with Vodacom at this point in time. You guys need to wake the F up!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply07 Apr 2020, 07:09
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
YK
Yaseen K's update08 Apr 2020, 10:53
Reviewer Update
Today is day 10 with no improvement, when will this be fixed?