Never any stock - please do not use Vodacom

Item: Vodacom
Rating: 1
Author: Tanuja G

Vodacom never has stock. This is our second time trying. We have now waited 3 weeks. We went to the shop and had to pay R150, where you can order online for free. When we follow up they say we must go ourselves and look for the stock - Vodacom are unable to at least tell us which shop has stock and / or when they will be getting this in stock. When you contact the customer service - all are very rude and have very bad attitude.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 May 2018, 10:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 May 2018, 10:09

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Tanuja G's updateReviewer Update

10 May 2018, 09:14

This is an automated message - to make customers think that they are "sorting" out your problem. Please can I have an answer.

Tanuja G's update10 May 2018, 09:14

Reviewer Update

This is an automated message - to make customers think that they are "sorting" out your problem. Please can I have an answer.