RB
Rudi B
1 reviews | Active since Sept 2016
16 Jan 2017, 15:56
Never an experience without issues
<p>Yet again the streak conitnues, in all the years of dealing with Vodacom nothing has ever worked as it is supposed. Previously I complained on here becuase Vodacom would not allow me to use My Vodacom for my own numbers even after changing it. Now I still have issues because I try to load data on my data line but using different options I keep getting messages telling me no, from the showing me the easy option of adding it to my monthly bill but when choosign that I then later on get a message that I can't do that, then I'm told I don't have enough airtime to do it even though I'm on contract and don't normally buy airtime. Then I get an SMS again stating that I need to top up data to keep paying the ridiculously high South Africa data rates. Then getting messages stating still that I don't have permission to transact on one of my other numbers even though that was supposed to have been chnaged previously after my previous complaint.</p> <p> </p> <p>After numerous problems, I phone Vodacom where I'm told I cant load data on my data line and that I need to top it up by buying airtime for another line and then trying to transfer is across to that line using the USSD system so I say no thank you to Vodacom. Furthermore she informs me that 1gb of data will now be double what it was before because that was supposedly onyl valid for 7 days, afterwards signing on to My Vodacom (useless piece of **** app) it shows that the data is still the same price so if I bought it through the call centre (who ended saying that I can't buy it, their system wont let them load it) I would've been ********** again and charged double what it's listed as on My Vodacom (useless piece of **** app).</p> <p> </p> <p>Well gentleman thanks to the CPA and POPI this is ending soon and I can end my contract with 23 working days written notice... on all of my accounts with you. </p>
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Jan 2017, 07:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2017, 07:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
RB
Rudi B's updateReviewer Update
17 Jan 2017, 10:59Thank you so much for taking the time to copy and paste your reply. After again today having to phone, I'm able to load data on one of my numbers but again get the message that I can't transact on the other number since I'm not the main account holder. I am the main account holder and after again being on hold the gentleman tells me that I need to speak to someone else to rectify this and he'll need to put me through, I then ask if he can activate airtime transfer for me since the lady yesterday advised I need to buy airtime and transfer it with USSD, now I am informed that I can't activate it on my two contracts so the lady yesterday was also wrong. I then ask to speak to a manager and eventually I get Larry Dagume, who I then ask to speak to his superior since this is now the third time I had to phone and no one has givem me the same info and no one can actually assist me. But Larry informs me there is no one above him and since I have spokenn to team leaders before with no luck I am not willing to waste more of my time with insompetent people, I guess then I need to not speak to anyone at Vodacom if I'm looking for anyone who's not ***********. And again this is the same issue that started this that I was assured has been cleared up, I'm good enough to charge and pay (double the cost for data on one account comapred to another) and pay the bills but for the second time I will be unable to transact on my account using the My Vodacom app that every message tries to get me to use so they don't need to speak to anyone.
RB
Rudi B's update17 Jan 2017, 10:59
Reviewer Update
Thank you so much for taking the time to copy and paste your reply. After again today having to phone, I'm able to load data on one of my numbers but again get the message that I can't transact on the other number since I'm not the main account holder. I am the main account holder and after again being on hold the gentleman tells me that I need to speak to someone else to rectify this and he'll need to put me through, I then ask if he can activate airtime transfer for me since the lady yesterday advised I need to buy airtime and transfer it with USSD, now I am informed that I can't activate it on my two contracts so the lady yesterday was also wrong. I then ask to speak to a manager and eventually I get Larry Dagume, who I then ask to speak to his superior since this is now the third time I had to phone and no one has givem me the same info and no one can actually assist me. But Larry informs me there is no one above him and since I have spokenn to team leaders before with no luck I am not willing to waste more of my time with insompetent people, I guess then I need to not speak to anyone at Vodacom if I'm looking for anyone who's not ***********. And again this is the same issue that started this that I was assured has been cleared up, I'm good enough to charge and pay (double the cost for data on one account comapred to another) and pay the bills but for the second time I will be unable to transact on my account using the My Vodacom app that every message tries to get me to use so they don't need to speak to anyone.