SS
Serika S

1 reviews | Active since Jun 2020

01 Jun 2020, 14:55

Never agreed

I phoned this afternoon to upgrade my husbands phone, we initially never upgraded because we were happy with our contracts and had no need to upgrade. I contacted vodacom February because i wanted to cancel my husbands contract off of my name and the free promo sim which was given to us as well. When i spoke to a gentleman at vodacom he suggested we dont cancel my husbands number off of my contract but rather let it run still month to month and have a amount of R65.00 airtime debited so we still have the line open but can upgrade when ever we want to... So this afternoon i needed to upgrade his phone because it has crashed I cannot upgrade because apparently I upgraded to R65.00 per month WHAT that is not the conversation i had with the guy from wanting to cancel the contract to upgrading to R65.00 a month with no hand set... come on.

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2020, 15:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team