EM
Erika M

1 reviews | Active since Jan 2017

17 Jan 2022, 07:53

NEVER AGREE ON THIS UPGRADE FOR AIRTIME

So waar as VET, anoter OVERDUE PAYMENT e-mail, AFTER I send all my proof, to social media (VODACOM) 12 January, once again, I send all my documents, mail, unsigned quotation as proof that I NEVER accept the offer!

VODACOM, do you ever read & even understand the mails that was send to you?

SEE YOU IN COURT, as I will not pay you this amount "outstanding" reason is, I had proof.

Dear Erika, quote *** has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.

Good day

Thank you for you quick and nice response, but I decided, to cancel everything, I will make the last payment that is outstanding Friday, please do cancel my contract, and assist me, to keep my number, PAY AS YOU GO, I will buy airtime, as and when I need it, I do appreciate your assistance, but if I do accept this offer, I still ended up paying Vodacom a lot of money, 20gig seems nice, I had wifi at home, also 20gig day and 20gig night time data.

Please be so kind to cancel the contract, I will buy airtime to keep my number.

I was a happy Vodacom customer for many years, the last two more than two years, I was very unhappy, as I was place on a wrong contract, one I can barely afford, begging you to put me back on my previous contract, nothing was done.

Thank you, but please be so kind to cancel this!

THIS WAS MY RESPOND 29/09/2021 2.25PM

0
Replies (2)
EM
Erika M's update17 Jan 2022, 07:55
Reviewer Update
REPORT VODACOM TO ICASA - send all my mails, documents, signature to them.
Vodacom
Vodacom's reply17 Jan 2022, 10:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team