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shadrick V

1 reviews | Active since May 2016

06 Jul 2023, 21:56

Never again with Vodacom insure

Full credit to Vodacom, their lack of service delivery is consistent. Put in a claim was rejected and when queried, all I got was one liners in response. Been paying insurance for 27 months, when we ask for assistance, we get every excuse in the book. I Advice, don't take out Vodacom insurance, they will drop you when you need them most. The customer service is also pathetic and when one considers how much we pay and how little we get, it's obvious that Vodacom is taking law abiding citizens for a ride. I cannot wait for my contract to finish so that I can move away from this poor service.

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2023, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team