Never Again Will I Do Business With Vodacom

I cancelled my Vodacom fibre service on 29 September 2025 due to frequent breakdowns and not getting the internet speed paid for. Despite giving Vodacom one months' notice, and paying for the full month, the service was terminated prematurely on 08 October. After lodging a complaint on Hello Peter, a consultant called me back, promising to arrange a credit for the period 08 - 31 October. Notwithstanding this undertaking, no credit was received, and the full monthly amount was again debited on 03 November. This is absolute incompetence and tantamount to theft. I called the fibre helpline again on 04 November without this being resolved. Is this a how supposed blue-chip company does business? I will be closing all accounts with Vodacom shortly as a result of this unfair treatment. What must a person do to ectify a problem entirely of Vodacom's making?