MS
Mat S

1 reviews | Active since Oct 2013

11 Nov 2025, 09:07

Never Again – Vodacom Took R2,500 After Cancellation

I cancelled my Vodacom Business contract and was given written confirmation that once I paid the cancellation fee, no further deductions would be made. I paid the full amount — yet Vodacom still took an extra R2,500 from my account and later claimed I owed more.

This is completely unacceptable and feels like theft. As a long-time loyal customer, I’m disgusted by how I was treated. I will never take another Vodacom Business contract again.

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2025, 10:30
Official
  Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team