SS
Steel S

1 reviews | Active since Aug 2016

02 Aug 2016, 09:06

Never again vodacom never

<p>I'm so never going to take out a contract at vodacom again, firstly I called them few weeks back to inform them my paydate has changed and they can dubble debit me on my new paydate. The guy I spoke to informed me i was done, they are not going to debit on the old paydate and everything is good. Woke up this morning, and they debited this morning, so I called vodacom account department or whatever it's called, and two call agents, put my call through to someone else, looks like they didn't want to handle my query, the third person who i spoke to, tell me that the dubble debit is still on, but they debit already! I'm so ****ed</p>

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2016, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,