ZG
Zac G

1 reviews | Active since Jun 2015

21 Feb 2024, 13:09

Never again too soon for Vodacom.

In March 2023 Vodacom phoned to offer me a phone deal. I accepted and they delivered the phones. I decided I couldn't afford them, and cancelled. A courier fetched the phones but they kept on billing me for them - in the region of R600 a month. In May I phoned to object and they said, "Sorry. We'll credit you."... Nothing. Again they took my money. Again I phoned (June). Again they said "Sorry. We'll credit you." Again nothing Carried on until November. Again I called to object. They said, "Sorry. We'll do a reversal immediately." November I called again. Again"Sorry. We'll credit you." (That's R4337.61 by this time). Nothing. In December I complained to ICASA. Again in December and Jan this year R600+ taken from me . That's R5537.61 by now. On 25 Jan they refunded me R4000. AND THEN TOOK OFF R610 ONE WEEK LATER! I complained again to ICASA and they said they have credited me. NOTHING! In my last correspondence with them I said that if I never have anything to do with me again it will be too soon for me... but they just keep coming.

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Replies (1)
Vodacom
Vodacom's reply21 Feb 2024, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team