Never again in my life will I take out a contract at Vodacom Brooklyn Mall!!!!

<p>So in October last year (2016) one of my Vodacom contracts expired. I went to the shop where I had taken out the contract in the first place (Vodashop Brooklyn Mall, Pretoria) to inform them that I want to cancel that specific contract. When they logged into my profile to check everything the assistant told me that I have "already upgraded" that contract. I told them that it must be a mistake- I definitely did not upgrade it, I came in to inform them that I want to cancel it.... The shop assistant then printed out the documentation to proof to me that the contract was upgraded. At the top of the documentation it stated my full names, id number etc. As we continued through the pages it came out that a shop assistant in that same store (by the name Luan) let some total stranger upgrade my contract on my behalf... his (the stranger) signature was all over MY documentation and a copy of his id was attached to it... bear in mind that on the top of this document MY NAME AND ID ETC is printed in bold. So how did Luan manage to get this wrong?? Needless to say I was furious and requested someone to fix this immediately. A senior staff member then came (by the name Craig) and saw what happened and promised me that he would fix it immediately. After my bank account was debited (end of Oct 206) with that stranger's amount of the upgraded contract I went back to Vodacom Brooklyn Mall to find out what is going on. Craig fixed NOTHING. Same scenario end of Nov. 2016.... went back to Vodacom Brooklyn Mall to demand an explanation for why I AM STILL PAYING FOR A TOTAL STRANGER'S CONTRACT.... promises promises promises from Craig again. It is the first of February today and I am still paying for someone else's contract.... I am beyond frustrated and furious, because of Craig, Luan, and the rest of Vodacom Brooklyn Mall's incompetence and failure to fix their mistake. </p>