MT
MBALI T

1 reviews | Active since Nov 2016

30 Jun 2017, 12:29

Never again

<p>I recieved a phone call from the Vodacom collection department last week friday claiming that I was owing on my contract which ended 3 months ago. And were threating to send the matters through to their lawyers and it would be listed on my ITC record . They stated that I had not paid for my final installment which they were responsible for collecting . Upon further investigation and speaking to other collection consultant I was told that it was an error on their side as the system had not updated. I was told that I would recieve a letter or statement stating that I no longer was owing which I have not recieved . I would like this letter and an official apology from Vodacom regarding this matter . I'm very disgusted by they way this matter is being handled.</p>

0
Replies (2)
Vodacom
Vodacom's reply30 Jun 2017, 12:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Jun 2017, 13:23
Official

Dear Mbali

Please be advised that feedback has been sent to you via email.

Regards,

RJ

Best regards,