1 reviews | Active since Nov 2016
Never again
<p>I recieved a phone call from the Vodacom collection department last week friday claiming that I was owing on my contract which ended 3 months ago. And were threating to send the matters through to their lawyers and it would be listed on my ITC record . They stated that I had not paid for my final installment which they were responsible for collecting . Upon further investigation and speaking to other collection consultant I was told that it was an error on their side as the system had not updated. I was told that I would recieve a letter or statement stating that I no longer was owing which I have not recieved . I would like this letter and an official apology from Vodacom regarding this matter . I'm very disgusted by they way this matter is being handled.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mbali
Please be advised that feedback has been sent to you via email.
Regards,
RJ
Best regards,
Dear Mbali
Please be advised that feedback has been sent to you via email.
Regards,
RJ
Best regards,
