KB
Kobus B
1 reviews | Active since Nov 2017
27 Nov 2017, 18:47
Never again
Three times this year Vodacom allowed *****ulant activities on my profile, while I had a block put on my account after the first incident. I ha e been trying since August to get this sorted out. Today, they cut off my lines due to "arrears account". When the consultant, Bjorn, from Vodashop at Northern Cape Mall went through my account, we found that in fact Vodacom owes my R1600. As I am writing this, my connections have not been restored. I want out of this contract immediately.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Nov 2017, 06:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2017, 06:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Dec 2017, 12:10Dear Kobus
Thank you for your patience.
Feedback has been given.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply18 Dec 2017, 12:10
Official
Dear Kobus
Thank you for your patience.
Feedback has been given.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,