LvdW
Lisanne van der Watt
1 reviews | Active since Apr 2013
19 Mar 2023, 17:00
Never accept an offer made by the Vodacom call center agents
Don't ever accept any offer made to you over the phone by a Vodacom call center agent. I was offered a package upgrade with 3G extra data and I ENDED up paying almost 10 times more than they said over the phone. BLOCK THEIR NUMBER. And don't try to phone Vodacom to downgrade again or follow up on this issue, I am still waiting and I logged the complaint 2 weeks ago.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
20 Mar 2023, 09:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Mar 2023, 09:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
