DJ
Debbie J

1 reviews | Active since Mar 2010

04 Aug 2015, 07:39

NETWORK SLOW/UNUSABLE

In January 2015 I took out a 3G contract from VodaCom. Since day one I experience very very slow internet during peak times. 90% of time time the internet is so slow, I can't even open a web page in 5 minutes. Sometimes there signal but NO internet whatsoever. However, after 12am at night I get 10mbps + download speed. I understand there's peak times where the internet will be slower, but not to a point where the network is completely unusable. Not only can't I use my data, but even price on the contract I signed increased.<br> I trust VodaCom will look into this asap. Thank you

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2015, 09:40
Official
Hello debbievj,

As per our conversation I have escalated your query to our Network performance team to investigate. Your reference number for this call is A6-X8KZ-GG2T4.

You will be contacted shortly with feedback.

Kind regards
Maxwell Cloete

Best regards,