1 reviews | Active since Sept 2016

10 Nov 2023, 12:28

Network signal horrible

The network signal in my area is nonexistent. I've been calling the customer care but they busy hide behind Tobi and the loadshedding excuse. I moved to this are ma about a tear ago and I'm unreachable because of Vodacom network. A signal booster is required. I even bought a signal booster but it's too small . I've been trying my best to speak to an operator cause the robot doesn't work it's extremely frustrating that I'm actually thinking of moving to MTN as it seems to be a stronger signal and they don't treat their customers like a number. Even when Vodacom tries to call me back regarding this review they won't get hold of me because I do not have signal . It's not only risky to be unable to make calls and ask for help or assistance. It's also frustrating to be unreachable as customers try to get hold of me.

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2023, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team