CT
Chanine T
1 reviews | Active since Dec 2017
26 Jul 2025, 20:14
Network Signal Driving Me Mad!
I've been with Vodacom for many years and it's becoming increasingly difficult to get a network signal. Sometimes for a week or two I have no signal and I am so frustrated. I'm in Bellville, Cape Town and my family on Cell C network and MTN network have no issues while I can't use my phone because despite having 100/100 fibre WiFi I have no connection. I'm sorry I renewed my contract, it's time for a change this is ridiculous. You can't report it unless you call in and then you are talked through all the same checks I've already tried... It's not me Vodacom, it's YOUR NETWORK! Sort it out already.
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Replies (1)Vodacom's replyOfficial
27 Jul 2025, 10:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Jul 2025, 10:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
